Maintenance Supervisor

Location: Canary Wharf, London

Salary starting: Competitive plus discretionary bonus

Hours: 37.5 hours per week. Maintenance Operative work 5 days out of 7, between the hours of 7:30am - 8:30pm. You will be required to work weekends and bank holidays on a rota basis.

As a Maintenance Supervisor you will lead and support our Maintenance Operatives and Maintenance Managers, ensuring high standards of service, safety, and professionalism in your designated community. As a role model of our values, you’ll build strong relationships with residents, colleagues, and contractors, while driving operational excellence through proactive maintenance, compliance, and team development. This is a hands-on leadership role where your contribution will directly impact the quality of our living environments and the satisfaction of our residents

Key Responsibilities

• Experience of line management of three Maintenance Operatives, including performance, development, and daily oversight.

• Provide direct support to the Maintenance Managers and step into the senior role during periods of absence or annual leave.

• Deliver training and development for your team, including supporting our internal Learning Academy.

• Support all Planned Preventative Maintenance (PPM), Reactive Maintenance (RM), and lifecycle works to ensure efficient property operations.

• Allocate and distribute maintenance tasks across customer areas and urbanest properties.

• Assist with maintenance turnaround processes and operational readiness to support occupancy targets.

• Provide technical support across private and commercial residences.

• Support site compliance activities, including insurance, RPS, BHI, and Focus audits—taking responsibility for allocated audits based on your expertise.

• Ensure health and safety standards are met across the property, including completion of Risk Assessments and Method Statements.

• Provide site support for Legionella controls.

• Help the property achieve a minimum CAFM compliance score of 85% through accurate system use and data entry.

• Support completion of audit actions within agreed timelines.

• Work closely with external contractors to ensure smooth maintenance operations.

• Support wider stakeholders across the Canary Wharf estate, providing a reliable point of contact for all maintenance-related queries.

• Work collaboratively with Customer and Night Teams to provide outstanding 24/7 support for residents.

• Maintain confidentiality and follow GDPR guidelines (training provided).

• Observe and guide maintenance team interactions with residents to continuously improve service standards and NPS performance.

Skills and Experience we're looking for:

• Experience in Facilities, Estates, or Maintenance with a proven track record of maintaining properties to an exceptional standard.

• Knowledge and experience on basic plumbing, plastering, carpentry, painting and repairs

• Experience with training and managing employees

• Able to help provide the best resident experience with a calm, positive attitude.

• Sensible under pressure and confident in solving problems and finding solutions.

• Friendly and welcoming to residents, visitors, and contractors.

• Strong organizational skills and able to work through tasks within set timeframes.

• A great timekeeper with a flexible approach to work.

• Computer literate with a willingness to learn new systems.

• Experience with large plant systems, BMS systems
  

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you

• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone

• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources

• Recruitment Bounty – Know someone great? Get rewarded when they join

• Generous Company Pension Contributions – Supporting your future, today

• Free Eyecare Vouchers – Taking care of your vision

• Life Assurance Policy – Peace of mind for you and your loved ones

• Team Events & Staff Parties – Because we believe in celebrating together

• Long Service Awards – Recognising your dedication and loyalty

• Employee Assistance Programme – Free, confidential support when you need it

• Training & Development Programme – Helping you grow your skills and career

• Perkbox Discounts – Everyday savings on the things you love

• Half-Price Gym Membership – Stay active with The Gym Grou
  

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

Due to the nature of our business and this specific role there are other adhoc tasks which occur throughout the annual lifecycle – this JD is not exhaustive.

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