Maintenance Manager

Location: London

Salary: Competitive plus 10% discretionary bonus

Hours: 37.5 hours per week. Maintenance Managers work Monday to Friday, between the hours of 7:30am - 8:30pm. You will be required to work weekends and bank holidays on a rota basis. This role also includes being on-call on a rota basis.

We are looking for a Maintenance Manager who will take accountability for the safe, compliant, and efficient operation of all building services and fabric within our community. In this pivotal role, you will drive statutory compliance, optimise asset and energy performance, and uphold consistently high maintenance standards. As a hands-on leader, you will manage the on-site maintenance team, oversee contractor performance, and champion a proactive approach to maintenance. Your work will directly enhance the quality of the living environment and elevate resident satisfaction through operational excellence and strong team development.

Key Responsibilities as the Maintenance Manager

• Own statutory compliance for the community, ensuring all inspections, certifications, and records are completed on time and remain audit-ready.

• Maintain accurate, complete, and up-to-date property compliance documentation at all times.

• Deliver planned preventative maintenance (PPM) and manage reactive maintenance (RM) to ensure safe, secure, and well-maintained environments.

• Oversee lifecycle, facilities, and asset management to meet operational KPIs and customer expectations.

• Embed energy management into daily maintenance operations.

• Regularly review plant performance, BMS schedules, and system setpoints to minimise energy waste while maintaining resident comfort.

• Partner with central engineering and energy teams to identify inefficiencies and improvement opportunities.

• Manage contractor performance against agreed scopes, service levels, and compliance requirements. Ensuring all contractors operate with appropriate documentation and safe system of work.

• Lead, develop, and line manage Maintenance Operatives and Supervisors.

• Conduct regular 1:1s, set objectives, and provide ongoing feedback.

• Deliver a safe, comfortable, and high-quality living environment.

Skills and Experience we're looking for:

• Proven experience managing building maintenance operations (PPM & reactive) in a similar environment.

• Strong knowledge of statutory compliance, audit readiness, and safe systems of work.

• Formal mechanical and/or electrical qualification (or equivalent practical experience).

• Confident leader with the ability to manage, engage, and hold a team accountable for performance.

• Strong sense of ownership, consistently delivering safe, compliant, and efficient operations.

• Customer-focused, ensuring maintenance delivery supports a safe, comfortable, and high-quality resident experience.

• Strong organizational skills and able to work through tasks within set timeframes.

• A great timekeeper with a flexible approach to work.

• Computer literate with a willingness to learn new systems.

• Experience with large plant systems, BMS systems
  

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you

• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone

• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources

• Recruitment Bounty – Know someone great? Get rewarded when they join

• Generous Company Pension Contributions – Supporting your future, today

• Free Eyecare Vouchers – Taking care of your vision

• Life Assurance Policy – Peace of mind for you and your loved ones

• Team Events & Staff Parties – Because we believe in celebrating together

• Long Service Awards – Recognising your dedication and loyalty

• Employee Assistance Programme – Free, confidential support when you need it

• Training & Development Programme – Helping you grow your skills and career

• Perkbox Discounts – Everyday savings on the things you love

• Half-Price Gym Membership – Stay active with The Gym Group

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

Due to the nature of our business and this specific role there are other adhoc tasks which occur throughout the annual lifecycle – this JD is not exhaustive.

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